At LUXS, we take pride in the quality and craftsmanship of our products, and your satisfaction is of utmost importance to us. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy within 3 days of receiving your order, subject to the following terms and conditions:

Eligibility for Returns

1. Time Frame: You have 3 days from the date of delivery to initiate a return.
2. Condition: The item must be in its original condition, unused, and free from any damage. All original tags, packaging, and accessories that came with the item must be intact.
3. Packaging: The product must be returned in its original packaging to ensure that it is protected during transit.

Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-made or personalized products.
• Items marked as final sale or non-returnable.

Return Process

1. Initiate a Return: To initiate a return, please contact our customer service team at orders@luxs.ae or +971 50 798 6018 within 3 days of receiving your order. Provide your order number, the reason for the return, and photos of the item if necessary.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) along with detailed instructions on how to return your item.
3. Shipping: The customer is responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure that the item is returned safely.

Refund Process

1. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
2. Refund Approval: Once the return is approved, we will process your refund within 5-7 business days. The refund will be credited to your original method of payment.
3. Deductions: Please note that original shipping fees are non-refundable, and a restocking fee may apply for certain items.

Exchanges

If you would like to exchange your item for a different color, size, or style, please contact our customer service team to discuss the available options. Exchanges are subject to stock availability.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at +971 50 798 6018 with photos of the damage. We will arrange for a replacement or a full refund, including the cost of return shipping.

Contact Us

For any questions or concerns regarding your return or refund, please contact our customer service team at +971 50 798 6018. We are here to assist you and ensure a smooth and satisfactory experience.

Keep your LUXS HOME sofa looking great with these simple care and maintenance tips:

• Vacuum Regularly: Use a soft brush attachment to remove dust and dirt from fabric and cushions.
• Spot Clean Spills: Blot spills immediately with a dry cloth and avoid rubbing. Use a mild soap solution for tough stains.
• Rotate Cushions: Regularly rotate and fluff cushions to maintain shape and prevent sagging.
• Protect from Sunlight: Avoid placing your sofa in direct sunlight to prevent fabric fading.
• Avoid Heat Sources: Keep your sofa away from radiators and fireplaces to prevent damage.
• Slipcover Care: For sofas with removable covers, machine wash them as per the care instructions and air dry to avoid shrinkage.
• Use Gentle Cleaners: Only use mild, upholstery-specific cleaning solutions—avoid harsh chemicals or bleach.

By following these simple steps, your LUXS HOME sofa will stay comfortable and stylish for years to come.